PENGARUH FAKTOR-FAKTOR RELATIONSHIP BENEFITS TERHADAP POSITIVE WORD OF MOUTH MELALUI FUNCTIONAL QUALITY, TECHNICAL QUALITY DAN RELATIONSHIP QUALITY
TESIS
DIAJUKAN UNTUK MEMENUHI SEBAGIAN DARI PERSYARATAN GUNA MEMPEROLEH GELAR
MAGISTER MANAJEMEN
NAMA : Petrus Hepi Witono
NIM : 122101105
PROGRAM PASCASARJANA
UNIVERSITAS TRISAKTI
JAKARTA
2013
PROGRAM PASCASARJANA
UNIVERSITAS TRISAKTI
TANDA PERSETUJUAN TESIS
NAMA : Petrus Hepi Witono
NIM : 122101105
KONSENTRASI : PEMASARAN
JUDUL TESIS : PENGARUH FAKTOR-FAKTOR RELATIONSHIP
BENEFITS TERHADAP POSITIVE WORD OF
MOUTH MELALUI FUNCTIONAL QUALITY,
TECHNICAL QUALITY DAN RELATIONSHIP QUALITY
PANITIA UJIAN
Tanggal__________________ Ketua :_________________
Tanggal__________________ Pembimbing : ________________
Tanggal__________________ Anggota :_________________
Telah disetujui dan diterima untuk memenuhi sebagian dari persyaratan guna memperoleh gelar Magister Manajemen.
Jakarta,
PROGRAM PASCASARJANA
Direktur,
Prof. Dr. Thoby Mutis
@Copyright 2013, Grogol
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